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FAQ

How does Questx dispatch?

When the insured/member calls Questx:

  • Their policy/coverage is verified.

  • All information relevant to the roadside claim is collected.

  • A service provider is located by disablement zip code.

  • The service provider is contacted and we provide all information regarding the service by phone, fax, email or digital dispatch.

How are my invoices paid?

Once you are contracted with Questx, service providers will bill invoices online through our Service Provider portal at our website: 

https://cloud.questtowingservices.com/ 

Invoices will be paid according to your contracted rates with Questx and the insured/member’s limits.

At the time of dispatch, you will be informed of the insured’s/member’s limits, which are either a maximum dollar amount or specified number of loaded miles. Any amount or miles that exceed policy limits are the insured’s/member’s responsibility.

How much call volume can I expect?

Call volume depends on three things:

  • Your area population
  • The number of Questx clients in your area

  • Our region’s potential for inclement weather

Contracted service providers are in a position to receive increased call volume as we add additional clients.

In my experience, networks/motor clubs do not pay enough.

Questx wants you to be profitable. We are constantly monitoring fuel and industry costs and are more than happy to negotiate rates based on current market changes.

Why sign up when customers call me directly?

The roadside assistance market is growing. Many insurance companies are competing with “traditional” motor clubs by including “Sign & Drive” roadside assistance with their policies. Their customers are provided with a toll-free number to call when they need roadside assistance; the insurance industry uses Emergency Roadside administrators – like Questx – to handle those calls.

When dispatching, Questx uses contracted service providers that offer competitive rates, a reliable ETA, and quality service.

Will my insurance cost increase?

Simply list Questx (Quest Towing Services) as a certificate holder on your insurance policy; not as “additional insured”. Listing Questx (Quest Towing Services) as a certificate holder allows your insurance agent to notify Questx of any updates or changes to your policy. It shouldn’t have any effect on your premium.