How does Quest dispatch?
When the insured/member calls Quest:
- Their policy/coverage is verified.
- All information relevant to the roadside claim is collected.
- A service provider is located by disablement zip code.
- The service provider is contacted and we provide all information regarding the service by phone, fax, email or digital dispatch.
How are my invoices paid?
Once you are contracted with Quest, service providers will bill invoices online through our Service Provider portal at our website, www.townetwork.com. Invoices will be paid according to your contracted rates with Quest and the insured/member’s limits.
At the time of dispatch, you will be informed of the insured’s/member’s limits, which are either a maximum dollar amount or specified number of loaded miles. Any amount or miles that exceed policy limits are the insured’s/member’s responsibility.
Quest is known for fast payment. If you choose regular mail, you will be paid within 5 business days; if you opt for direct deposit, you will be paid within 48 hours.
How much call volume can I expect?
Call volume depends on three things:
- Your area population
- The number of Quest clients in your area
- Your region’s potential for inclement weather
Contracted service providers are in a position to receive increased call volume as we add additional clients.
In my experience, networks/motor clubs do not pay enough.
Quest wants you to be profitable. We will pay a fair rate for your area; when fuel prices dictate, Quest will also offer a fuel surcharge.
Our goal is to provide quality service. In order to grow and add new clients, Quest must remain competitive with other network administrators; rest assured our administrative fees are covered by our clients.
Why sign up when customers call me directly?
The roadside assistance market is growing. Many insurance companies are competing with “traditional” motor clubs by including “Sign & Drive” roadside assistance with their policies. Their customers are provided with a toll-free number to call when they need roadside assistance; the insurance industry uses Emergency Roadside administrators – like Quest – to handle those calls.
When dispatching, Quest uses contracted service providers that offer competitive rates, a reliable ETA, and quality service.
Will my insurance cost increase?
Simply list Quest Towing Services as a certificate holder on your insurance policy; not as “additional insured”. Listing Quest as a certificate holder allows your insurance agent to notify Quest of any updates or changes to your policy. It shouldn’t have any effect on your premium.