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services

QUESTX LIGHT-DUTY CLIENT SERVICES

Most of Questx's (Quest Towing Services') insurance client services cover roadside assistance within this range. Questx Client Light-duty services include Towing, Tire Changes, Jump Starts, Fuel & Fluids Delivery (including water, brake fluid and air), Lockouts, and Winching. Estimated ETA is 30 to 45 minutes. Light-duty Services cover vehicles under 10,000 lbs. GVW.

QUESTX MEDIUM-DUTY AND HEAVY-DUTY CLIENT SERVICES

This category covers motor homes; Questx client services include Towing, Tire Changes, Jump Starts, Fuel Delivery, Lockouts and Winching. (Estimated ETA for medium-duty services is 30 to 45 minutes. Estimated ETA for heavy-duty services is 60 minutes.

QUESTX SECONDARY TOW CLIENT SERVICES

These Questx client services involve moving vehicles that have been in accidents from storage facilities or the insured’s homes to a repair facility. There is some flexibility in completing the dispatch.

QUESTX VEHICLE RETURN SPECIFICATIONS
  • If the dispatch is received before 2:00 p.m., the vehicle must be moved the same day.

  • If the dispatch is received after 2:00 p.m., the vehicle can be moved the next business day.

When picking a vehicle up from a storage facility, they may ask for advance fees. Those fees will be paid to you at the time of dispatch.

QUESTX ACCIDENT TOW CLIENT SERVICES

When an owner requests an accident tow, Questx expect our Service Providers to deliver a response time of 20 minutes or less; the vehicle will be towed to a repair facility.